Privacy Policy

GlamGoddess respects your privacy. This Privacy Policy explains what information we collect when you use glamgoddessbls.com or book a service with us, how we use it, and the choices you have about your data.

1. Information We Collect

We collect the minimum information needed to deliver our service:

• Account details — name, email and phone number when you create an account or book.
• Booking details — the service, date, time and any preferences you share with us.
• Payment details — payment information is collected and processed by Razorpay, our payment partner. GlamGoddess only receives a transaction reference and the payment status — we never see or store your card number, CVV, UPI PIN or banking password.
• Communication — if you write to us through the contact form or by email, we store your message and reply.
• Technical data — basic information your browser sends automatically (IP address, browser type, pages visited) used only for security and to improve the website.

2. How We Use Your Information

Your data is used to:

• Confirm your booking and send appointment reminders.
• Process payments and issue receipts.
• Respond to your enquiries and feedback.
• Send important service updates (e.g. cancellation notices, schedule changes).
• Improve our website, services and customer experience.

We do not use your information for unsolicited marketing. We only send promotional messages if you have explicitly opted in.

3. How We Share Your Information

We do not sell or rent your personal data to anyone. Limited information is shared only with trusted service providers strictly required to operate our service:

• Razorpay — for secure payment processing.
• Hostinger — our web hosting provider, where our website and database are stored.
• Email delivery — transactional emails (booking confirmations, receipts) are sent through standard email infrastructure.
• Law enforcement — if legally required by a valid government request.

4. Data Security

We use industry-standard security measures — HTTPS encryption, hashed passwords, restricted database access and isolated payment processing — to protect your information. No method of transmission over the internet is 100% secure, but we take every reasonable step to safeguard your data.

5. Cookies

Our website uses a single essential session cookie to keep you logged in if you create an account. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, but parts of the site (such as logged-in features) will then not work.

6. Data Retention

We keep your booking and payment records for as long as needed to provide our services and comply with Indian tax and accounting laws (typically 7 years). You may request earlier deletion of personal data not required for legal record-keeping (see below).

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Request deletion of your account and associated personal data.
• Withdraw consent for any optional communication at any time.

To exercise any of these rights, email us at glamgoddessbls@gmail.com. We will respond within 30 days.

8. Children's Privacy

Our online services are intended for users 18 years and older. Minors must be accompanied by a parent or guardian for in-salon services. We do not knowingly collect data from children online.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "last updated" date above.