Refund & Cancellation Policy

We understand that plans can change. This policy explains how cancellations, reschedules and refunds work for any service booked online at glamgoddessbls.com.

1. Cancellation by the Customer

You may cancel your booking by calling +91 82498 15020 or emailing glamgoddessbls@gmail.com. Cancellation timelines:

• More than 24 hours before appointment — full refund of any amount paid.
• Between 6 and 24 hours before appointment — 50% refund. The remaining 50% is retained as a preparation and stylist-time charge.
• Less than 6 hours before, or no-show — no refund.

2. Rescheduling

You may reschedule your appointment free of charge once, provided you contact us at least 6 hours before the original appointment time. A second reschedule, or any reschedule made within 6 hours, will be treated as a cancellation under section 1 above.

3. Cancellation by GlamGoddess

In rare cases we may have to cancel or postpone an appointment due to staff unavailability, power outage, technical issues or any situation beyond our reasonable control. When this happens:

• We will notify you as soon as possible by phone, SMS or email.
• You can choose to reschedule the appointment at no extra cost, or receive a full refund of the booking amount.

4. Refund Process

• All eligible refunds are processed through the original payment method via Razorpay.
• Refunds are typically credited within 5–7 working days of approval. Some banks may take a little longer; please check with your bank if you do not see the credit within this period.
• You will receive an email confirmation once the refund is initiated, along with the Razorpay refund reference number.

5. Services Already Delivered

Refunds are not provided for services that have already been completed at the salon. However, if you are not satisfied with a service, please raise the concern with our salon manager before leaving the premises. We will redo, refine or correct the service at no additional cost wherever possible.

6. Bridal & Package Bookings

Bridal makeup, pre-bridal packages and other multi-session packages are booked well in advance and require dedicated stylist time and product preparation. For these bookings:

• More than 7 days before the event — 80% refund.
• 3 to 7 days before — 40% refund.
• Less than 3 days before, or no-show — no refund.

Already-completed sessions in a multi-session package are non-refundable. Unused sessions can be refunded on a pro-rata basis if cancelled with at least 7 days' notice.

7. Failed or Duplicate Payments

If your payment was deducted but the booking was not confirmed, or if a payment was charged twice due to a technical error, please email us at glamgoddessbls@gmail.com with the transaction reference. We will verify with Razorpay and process a full refund within 5–7 working days.

8. Disputes

We try to resolve every refund request fairly and quickly. If you are not satisfied with the outcome, you may escalate the matter by writing to us at glamgoddessbls@gmail.com with the subject line "Refund Dispute — [Booking ID]". Disputes will be resolved in accordance with our Terms & Conditions.